Support

Pronunciation is optional and evaluated on your device. On Android, check Settings, Apps, Chinese Radical Realms, Permissions, Microphone. On iPhone, check Settings, Chinese Radicals, Microphone. You can decline permission and use Skip on every pronunciation prompt.

The game has no cloud speech service. If a short syllable is not recognized, try again or skip. Pronunciation does not block the story.

No. All six regions are free in the current iPhone and Android game. Meet the rebels, complete their three visits, then finish the region's bureau encounter. The next region opens through that story progress.

Subscriptions are managed by Apple, not by us. On your iPhone: Settings → [your name] → Subscriptions → Chinese Radicals → Cancel Subscription. The cancellation is effective at the end of the current billing period — you keep access to Region Two until then.

Refunds are handled by Apple, who is the merchant of record for all in-app purchases. Visit reportaproblem.apple.com, sign in with your Apple ID, find the Chinese Radicals charge, and request a refund. We can't process refunds ourselves, but if Apple bounces a request you believe was legitimate, email biz@inkvi.com and we'll see what we can do.

Open the in-game settings (gear icon on the region map). There are independent sliders for music, voice, and SFX. Each can be muted without affecting the others. If audio is completely silent, check that your iPhone is not in silent mode and that the side switch isn't muting the ringer — Chinese Radicals uses the ambient audio session, so it follows system mute behavior.

Mandarin syllables are short, and on-device recognition can mishear them — especially names that sound like common English words. The game accepts a list of phonetic aliases per radical and falls back to a tap-to-pass option after a few failed attempts. If a particular radical consistently misfires for you, email us with the rebel name and what you said and we'll add the alias.

In the in-game settings menu, tap Reset Progress. This clears all trust, completed visits, and region progress. It does not affect your subscription (that is managed by Apple). You will start at Region One again with Huǒ as the only available rebel.

Yes, except for the very first purchase or restore of your Region Two subscription, which requires Apple's StoreKit to talk to its servers. Once the subscription is validated, the App will continue to run offline; iOS handles subscription receipt refresh in the background. Speech recognition uses Apple's on-device model where supported.

Not currently. Chinese Radicals is a native iPhone app and uses iPhone-portrait art and layouts. It runs on iPad in compatibility mode but has not been designed for that display. macOS and Android are not on the roadmap today.

Please tell us: biz@inkvi.com. Reproducible bugs jump the queue. Rebel ideas are read with affection. We can't promise to ship them — but a good radical has changed the road map before.